Contact Us

Pan Macmillan Australia
Eora Country
Level 25/1 Market Street
Sydney NSW 2000
Customer Service & Order Queries: +61 2 43901300
General & Media Queries: +61 2 92859100

Note: We kindly ask that all Rights & Permission Requests are to be submitted directly via our request form below.

Customer Service

We provide online help for common questions, including information about our specific titles, publication status, stock price and availability, ebook purchases and technical support. If you need further assistance, please contact:

Alliance Distribution Services – print book orders

Email: adscs@alliancedist.com.au

Phone: +61-2-4390-1300

Toll Free Fax: 1800-66-44-77

Address: PO Box 3520, Tuggerah, NSW 2259 AUSTRALIA

Pan Macmillan Australia – ebook orders and technical support

Email: support@macmillan.com.au

Macquarie Dictionary

For queries about existing subscriptions, new subscriptions, apps and data supply please visit the Macquarie Dictionary site. Alternatively, you can email us at macquarie@macmillan.com.au.

Corporate Sales

If you have an query about corporate sales, please contact our Corporate Sales Manager at sales@macmillan.com.au.


Rights & Permission Requests


For all translation, film, performance and image rights related queries please fill out a request form.


Pan Macmillan Australia title, please enquire through this short request form for permissions.

Pan Macmillan UK title, please visit their website to find the appropriate contact.

Macmillan US title, please contact St Martin’s Press.

Children’s Book Council of Australia Annual Book Awards

If you would like to display our shortlisted titles during Book Week, please fill out a request form.

Text Files

For all text file requests please fill out our request form.


Marketing and PR

For all media enquiries please email panpublicity@macmillan.com.au.

For privacy reasons, we can’t give out our authors’ contact details. If you would like to write to an author, please email panpublicity@macmillan.com.au or send your mail to:

Attention: [Author’s Name]

c/-Pan Macmillan Australia

Publicity Department

Level 25, 1 Market Street


We cannot take responsibility for lost or damaged mail or lack of reply.


Privacy Concerns

Email: privacyofficer@macmillan.com.au.


Issues with this website

Email: support@macmillan.com.au.